These terms apply to the services provided through lostandstolenwatchregister.com by Lost and Stolen Watch and Jewellery Register Ltd, a company registered in England and Wales (company number 12705966). Our correspondence address is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, and you can contact us at info@lostandstolenwatchregister.com. In these terms, “we”, “us” and “our” mean Lost and Stolen Watch and Jewellery Register Ltd, and “you” means the person or business using our services.
1. Our services
We offer two main services: registering watches and jewellery that have been lost or stolen, and searching our register to check whether a watch has been reported lost or stolen. A search checks our register only. It does not confirm whether a watch is genuine, and it cannot cover items that have not been reported to us.
2. Registering an item
You can register a lost or stolen item by paying the fee shown at the time of registration. You must give full and accurate details. If any information you give is false or misleading, we may remove it from the register, and no refund will be due for that registration. Registrations stay on the register until you ask us to remove them or the item is recovered.
3. Searches
Searches are carried out as soon as payment is received. Our register is updated continually, and a search result is accurate only on the date of the search. We cannot be responsible for items reported to us after that date, or for items that have never been reported to us.
4. Your right to cancel (consumers)
If you are buying as a consumer, you normally have 14 days to cancel a service bought online.
Searches: because searches are carried out immediately, by placing an order you ask us to start straight away and accept that you lose your right to cancel once the search has been completed.
Registrations: you may cancel within 14 days of payment. Because we start work on your registration straight away at your request, we may deduct a reasonable amount for the work already done.
This does not affect your other legal rights, including your right to a remedy if our service is not carried out with reasonable care and skill.
5. When a lost or stolen item is identified
If a search matches an item on our register, we will tell the person or business who made the enquiry and ask them to keep the item if it is in their possession, provided it is safe to do so. Nobody should put themselves or their staff at risk. We may ask for their cooperation, including the name and contact details of the person who offered the item, so that we can pass this to the police, the owner’s insurer or the owner’s legal representatives.
6. Telling buyers and sellers
We recommend that buyers and sellers are told when a watch is being checked on the Lost and Stolen Watch Register.
7. Your information
We handle personal information in line with UK data protection law and our Privacy Policy. We share information from the register only where needed to help recover an item or prevent crime, for example with the police, insurers or solicitors acting for an owner. We will only send you marketing messages if you have agreed to receive them.
8. Our liability
We will use reasonable care and skill in providing our services. We are not responsible for losses that were not foreseeable, or for losses caused by information that was not reported to us or was reported inaccurately. If you use our services for business purposes, our total liability to you is limited to the fee you paid for the service concerned. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
9. Ending our services
We may suspend or end a service if you break these terms or give us false information. If we end a service for any other reason, we will give you reasonable notice and refund any fee for the part of the service you have paid for but not received.
10. Law
These terms are governed by the law of England and Wales.